We typically work with T/T, and for long-term partners,we can discuss L/C at sight or other mutually agreeable terms.Our pricing is based on FOB Xiamen,and we strive to offer stable pricing over the course of a project—adjusting only when raw material or exchange rate fluctuations exceed a certain threshold. This approach has helped us maintain long-term pricing agreements with over 70% of our repeat clients.

For standard models, our lead time is typically 25–35 days from deposit confirmation to shipment. For urgent orders, delivery can be expedited to 20 days for quantities up to 500 pieces, subject to production scheduling. Annual production capacity exceeds 100,000 pieces, allowing scheduling flexibility even during peak seasons.

The standard MOQ is one 20-foot container. For trial orders, we accept smaller volumes with mixed models to help clients test the market with lower risk. Many clients find that increasing the trial quantity to half a container or more allows for better cost efficiency and smoother logistics coordination, which we are happy to support.

Yes. We support sample orders for model evaluation. Samples can typically be arranged within 7–10 days after confirmation, and the sample cost is fully refundable against the first bulk order. For custom designs, prototype development with detailed technical drawings and color matching is available prior to mass production.

Yes. We provide full OEM support, including logo customization, custom packaging, and specific design modifications. Our technical team has completed over 30 OEM projects for clients across Europe, America and Southeast Asia in the past years. 3D mold design and rapid prototyping are used, with sample approval typically completed within 15–20 days after design confirmation.

Products are manufactured to meet CE certification requirements for key markets. We maintain a strong quality management system with standardized process controls and full traceability. This approach supports a finished product pass rate above 98% and has helped build reliable, long-term partnerships with clients across Europe, America and Southeast Asia.

Full documentation support is offered, including CI, PL, bills of lading, and certificates of origin. If clients prefer to use their own nominated freight forwarders, coordination is handled closely to ensure smooth cargo handover and container loading. For clients without existing logistics partners, we work with selected forwarders covering major routes to offer competitive rates and stable availability.

Yes. 100% inspection is conducted before packing, focusing on surface finish, structural integrity, and functional performance to ensure every piece meets standards. Inspection records are retained for traceability, and photos or video reports can be provided upon request. For key clients, We also support third-party inspections such as SGS or Intertek prior to shipment, with an average inspection passing rate of 97.3% over the past four quarters.